Voice AI receptionistAn AI receptionist that never lets a patient call go unanswered.
Client
Clínica Dentária Santa Maria dos Olivais
Industry
Dental clinic
Location
Lisbon, Portugal
The challenge
A busy dental practice loses patients the moment the phone goes unanswered.
- Calls arriving during treatments, lunch, and after hours went to voicemail, and most callers never called back.
- Front-desk staff were interrupted mid-task to handle routine booking and rescheduling questions.
- New-patient enquiries competed with in-chair care, so first impressions and bookings slipped through the cracks.
What we built
We deployed the Automis Voice AI receptionist, configured for the clinic's real booking rules and tone.
- 24/7 inbound answering that greets every caller instantly, day or night.
- Live appointment booking and rescheduling into the clinic's calendar, with confirmations.
- Structured patient intake so the right details are captured before the visit.
- After-hours coverage that books the nights-and-weekends calls that used to go unanswered.
Results
0
missed calls, every call answered live, 24/7
After hours
nights-and-weekends calls captured and booked instead of lost
<30s
average time to answer an inbound call (estimate)
The AI receptionist always answers, so there are no missed calls by design. Timing figures are conservative estimates from comparable Voice AI deployments and vary with call volume and setup.
“Patients get answered instantly, day or night, and bookings no longer slip through when the front desk is busy.”
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