Automis - AI Powered Marketing and booking

SmileBright Dental Achieved 18% Missed-Call Recovery

The Challenge

SmileBright Dental faced:

Missed 30% of inbound appointment calls (around 200 calls/month)
Manual call-back process that consumed 25 hours/week of administrative time
A low call-to-booking rate of just 52%
A 20% no-show rate on scheduled appointments

Our Solution

Audit & Discovery (Week 1)

90-minute kickoff with the clinic manager and front-desk team
Mapped patient journey: website form → phone inquiry → manual scheduling
Identified key gaps: no off-hours coverage, fragmented data between phone system and scheduling software, no automated reminders

AI Receptionist Build (Week 2)

Deployed a custom Voice AI agent that answers calls 24/7, capturing patient name, procedure interest, and insurance details
Offers available slots based on real-time calendar data
Hands off complex queries to live staff during business hours

System Integrations (Week 2)

Calendly ↔ Clinic Management System (Dentrix) Sync: Automatically created patient records and booked appointments
Zapier Workflow: Sent SMS and email reminders 48 hours and 2 hours before appointments to reduce no-shows

Automated Follow-Up (Ongoing from Week 3)

Patients who didn't book immediately received personalized email with service details
SMS reminder after 24 hours
WhatsApp message offering a convenient callback slot

The Results (First 30 Days)

Metric	Before	After	Impact
Inbound Calls Answered	140/month	290/month	+107%
Missed-Call Recovery	0%	18% (≈150 calls)	+18 pts
Call-to-Booking Rate	52% (73 bookings)	70% (203 bookings)	+18 pts
No-Show Rate	20% (15 no-shows)	10% (20 no-shows)	–50%
Admin Follow-Up Time	25 hours/week	5 hours/week	–80%
Estimated New Monthly Revenue	€1,500	€5,500	+367%

150 recovered calls handled by AI

97 AI-minutes used for call qualification

90% show-rate on AI-scheduled appointments

Automis.ai's Voice AI receptionist meant we never miss a patient call again. Our front desk went from drowning in callbacks to focusing on care—and our revenue jumped by €4K/month.

Dr. Andrew Tate

Clinic Marketing Manager, SmileBright Dental

SmileBright Dental Achieved 18% Missed-Call Recovery